Privacy Policy

1. General

This Privacy Policy applies to the confidentiality and protection of data collected from End Users and persons interested in our services through the www.penisal.com Website, as well as data collected through the use of the Website and stored in the databases of the www.penisal.com portal, owned and operated by Andromeda d.o.o. (hereinafter: the “Portal Owner”).

The Portal Owner, as the provider of the www.penisal.com Website and related services (hereinafter: “www.penisal.com”), takes the protection of your privacy very seriously and makes every reasonable effort to protect your data.

To help you understand what information we collect and how we use it, please read this Privacy Policy carefully. By accessing or using www.penisal.com, you confirm that you have read and understood this Privacy Policy and agree to the terms relating to data privacy and the use of our Website.

This Privacy Policy forms an integral part of the Terms of Purchase of the www.penisal.com Website.

For the purposes of this Privacy Policy, the term “Website” refers to all web pages located within the www.penisal.com domain.

If you have any questions regarding data privacy, please contact us by email at contact (@) penisal.com. If you do not agree with these terms, please leave the Website and do not access or use it.

The company has not appointed a Data Protection Officer (DPO). Privacy-related inquiries should be sent to: contact (@) penisal.com.

2. Changes to this Privacy Policy

We may amend this Privacy Policy at any time by publishing an updated version on the www.penisal.com Website.

Any amendment to this Privacy Policy becomes effective immediately upon publication on this Website. Your continued use of the Website after such changes means that you acknowledge and accept the amended Privacy Policy.

We therefore recommend that all Users periodically review this page and familiarize themselves with any changes to this Privacy Policy.

3. Types and Use of Information Collected

We collect two types of information about Users of our Website: personally identifiable information and non-personally identifiable information.

1. Personally Identifiable Information

Personally identifiable information is information relating to an individual End User that is necessary for carrying out certain activities.

When registering or creating a User account on www.penisal.com, completing forms relating to consultations or inquiries, ordering products for delivery, or communicating with us, we may request certain personal information, including:

  • first and last name
  • address and place of residence
  • telephone number
  • date of birth
  • email address
  • OIB – Personal Identification Number (for legal entities only, for the purpose of issuing an R1 invoice)
  • username and password for accessing a User account (optional)

Personally identifiable information may also relate to financial transactions, depending on the selected payment method. Financial services may be provided by affiliated companies and third-party service providers.

The www.penisal.com portal expressly disclaims responsibility for User information collected on third-party websites that may be accessed from www.penisal.com for the purpose of financial transactions or the collection of credit card payment information.

If a User accesses a third-party website for the purpose of providing financial transaction information, they do so entirely at their own risk, and www.penisal.com accepts no responsibility for the processing of such information by those third parties.

Some information we request is mandatory, while other information is voluntary. If you do not provide mandatory information required for a particular activity, you may not be able to participate in or complete that activity because it cannot technically be performed without the required information.

We may use your personal data solely for the purposes of:

  • sending products to the User’s or Buyer’s address
  • responding to inquiries and providing consultations
  • calculating personal discounts and applicable bonuses
  • issuing offers and invoices
  • contacting you regarding orders or product delivery
  • contacting you regarding satisfaction with product use
  • performing secure authentication of Buyers accessing www.penisal.com
  • performing contracts for the purchase of goods or services
  • informing you, where you have consented, about news and updates through www.penisal.com or an official newsletter sent from an authorized www.penisal.com domain

We may also use personally identifiable information to improve the operation of www.penisal.com, improve our product and service offerings, improve our advertising and promotional activities, evaluate your experience with third parties, and analyze the use of the www.penisal.com Website.

Such processing is based on our legitimate interest in offering products and services and ensuring business continuity.

If you participate in prize competitions, contests, or other promotions published on www.penisal.com, we may use the personal information you provide to administer those programs. Some activities may have additional rules containing further information about how personal data is used, and we encourage you to read those rules carefully before participating.

We may also use personally identifiable information to perform administrative tasks, contact you, comply with agreements entered into with you, including our Terms of Use and this Privacy Policy, resolve problems, comply with applicable laws, and cooperate with law enforcement authorities.

The Portal Owner and www.penisal.com disclaim responsibility for any use of personal information by third parties for purposes other than those stated herein and cannot be held responsible for any resulting damage.

2. Non-Personally Identifiable Information

Non-personally identifiable information is information that does not directly relate to an individual End User.

This type of information may include:

  • Internet Protocol (IP) address
  • operating system and application version information
  • browser type
  • usage information
  • diagnostic information
  • page browsing and session information
  • date and time of access to our Website
  • location
  • language settings
  • type of computer, phone, or other device used to access the Website

This type of information may be collected automatically when you visit www.penisal.com.

We use non-personally identifiable information for troubleshooting, administration of www.penisal.com, improving our advertising and promotional results and those of our business partners, improving our product and service offerings, analyzing trends, collecting demographic information, analyzing compliance with applicable regulations, and cooperating with law enforcement authorities.

We may also share this information with authorized service providers and advertisers for the purpose of measuring the overall effectiveness of our online advertising, content, and programming and for auditing purposes.

4. Disclosure of Personally Identifiable and Non-Personal Information

We will not share your personally identifiable information with other parties except in the circumstances specifically described below:

  • We may share your information with third parties for the purpose of delivering products, including delivery and courier services.
  • We may store your information with companies or third parties authorized to collect and store data for data security purposes. This includes servers on which data and User databases are stored.
  • We may disclose your information where necessary for our protection or the protection of others, where we believe disclosure is necessary to comply with the law, respond to a court order, ensure compliance with this Privacy Policy, our Terms of Use or other agreements, or protect the rights, property, or safety of this Website, its Users, or other persons.

The www.penisal.com portal shall not be responsible for damage resulting from defects, errors, omissions, interruptions, deletion, failures, delays in operation or transmission, computer viruses, communication line failures, theft, destruction, unauthorized access, alteration or misuse of records, or other actions caused by authorized companies or third parties with whom data is stored.

5. Children

Persons under the age of 18 may not use the www.penisal.com Website.

We do not knowingly collect, use, or disclose personal information from children under the age of 18. If we become aware that we have collected personal information from a person under the age of 18, we will take steps to delete that information as soon as possible.

Please contact us immediately if you become aware that a person under the age of 18 has provided personal information through our Website.

No part of the www.penisal.com Website is designed to attract persons under the age of 18.

6. Legal Basis for Processing Personal Data

By entering their personal data and confirming acceptance of the Terms of Purchase and this Privacy Policy, the Buyer enters into a contractual relationship that forms the basis for purchasing products and services selected by the Buyer on www.penisal.com.

The processing of such personal data is therefore lawful because it is necessary to take steps at the Buyer’s request and to perform the contract for the purchase of products and services ordered by the Buyer.

A User who subscribes to receive notifications and promotional messages about products and opportunities by entering their information on www.penisal.com and confirming the validity of their email address gives consent to the processing of their personal data for this purpose.

The User may withdraw their consent at any time.

7. Period for Which Personal Data Will Be Stored

The www.penisal.com Website stores the personal data of registered Buyers for as long as necessary to fulfill the purpose of processing.

This period lasts for as long as the registration remains active and for six months after termination of the Buyer’s registration, during which time any complaints relating to the preceding period may be resolved, or until the User account is closed or deleted.

The www.penisal.com Website also stores the personal data of registered Users who receive promotional messages about products and opportunities for as long as necessary to fulfill the purpose of processing, generally until the relevant registration or subscription is no longer active.

If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to automatically recognize and approve future comments instead of holding them for moderation.

8. Updating, Correcting and Deleting Information

If you have an active User account on www.penisal.com and any of your personally identifiable information changes, we recommend that you update or correct it as soon as possible so that orders can be delivered to the correct address, invoices can be issued correctly, and necessary communication can take place.

You have the right to access, correct, or delete personal data shared through your User account on www.penisal.com under the “My Account” section.

You also have the right to object to or restrict further processing of your personal data at any time and the right to receive your personal data in a structured and commonly used format.

Under the General Data Protection Regulation (GDPR), Users have the following rights:

  • the right of access to personal data
  • the right to rectification of inaccurate data
  • the right to erasure (“right to be forgotten”)
  • the right to restriction of processing
  • the right to data portability
  • the right to object
  • the right to withdraw consent at any time

You have the right to lodge a complaint with the competent data protection supervisory authority regarding the processing of your personal data.

The competent authority for personal data protection in the Republic of Croatia is the Croatian Personal Data Protection Agency (AZOP).

You may request the deletion of information associated with your User account. However, because we are required to retain certain transaction and business records, we may not always be able to delete all information relating to past transactions conducted through our Website or authorized third parties.

To protect the privacy and security of your personal data, we may request additional information to verify your identity and your right to access the requested data.

Applicable laws or regulatory requirements may permit or require us to refuse to provide or delete some or all of the personal data we maintain.

You may contact us at contact (@) penisal.com to exercise your rights. We will respond to your request within a reasonable period and, in any event, within 30 days.

9. Closing Your Account

Contact us if you wish to permanently close your account on www.penisal.com. Your data will be deleted within thirty days, subject to any legal obligations requiring us to retain certain information.

If you close your account, we are generally not required to retain your data and may delete some or all of the information collected without liability.

However, we may retain information relating to you where we consider it necessary to prevent fraud or future misuse, where required by law, or for legitimate purposes such as data analysis, account recovery, auditing our records, or enforcing our rights and obligations under our agreements.

10. User Choices Regarding the Collection and Use of Information

When registering for the first time on www.penisal.com, we may request your permission to send you administrative messages and promotional email messages.

Administrative emails relate to User activity on www.penisal.com and may include messages or information concerning orders, pro forma invoices, completed purchases, offers, accounts, requests, and inquiries.

This may also include a welcome message following the User’s first order containing information about benefits and opportunities available through www.penisal.com.

These types of messages may serve as evidence or confirmation of User activities and may be necessary for the performance of the service or contract. Where such communications are necessary for these purposes, they cannot be disabled while the relevant service is being provided.

Promotional emails advertise our new or existing products and services and current promotions. Such messages are sent to Users who have opted to receive promotional communications when registering or purchasing products.

If you no longer wish to receive promotional messages, you may unsubscribe at any time by:

  • sending a request to contact (@) penisal.com
  • using the unsubscribe option included in our promotional emails
  • changing the relevant settings in your User account, where available

If you unsubscribe by email, please provide your name and the email address at which you received the promotional message.

11. Cookies and Similar Technologies

We use cookies and similar technologies to provide, protect, and improve our products and services, including personalizing content and offers, measuring advertising, understanding User behavior, and providing a safer browsing experience.

You can remove or reject cookies at any time using your browser or device settings. However, in some cases, doing so may affect your ability to use certain products, services, or Website features.

To learn more about these controls and adjust your cookie settings, please consult the help guide for your browser or device.

Please read our Cookie Policy to learn more about how we use cookies and the choices available to you.

12. Data Protection

Collected data is stored electronically on servers located within the European Union and is protected using an SSL certificate, which encrypts data and helps ensure that communication between the Buyer’s or User’s device and www.penisal.com takes place through a secure protocol.

Due to the nature of the Internet, no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of information transmitted to or from www.penisal.com.

Although we implement commercially reasonable security measures to protect data and cooperate with companies that apply similar safeguards, we cannot be held responsible for unauthorized or unlawful actions of third parties who obtain, misuse, or unlawfully access such information.

Users’ personal data is not transferred to third countries outside the European Union or to international organizations.

It is also important that you take appropriate precautions to protect your information from unauthorized access, including protecting your account credentials, computers, and other devices.

We recommend changing your password periodically. If you believe that the security of your account or personal data has been compromised, please contact us immediately.

Please note that, despite our efforts, no security system is completely impenetrable. In the event of a personal data breach, we will notify affected persons and the competent authorities where required by applicable law.

This Privacy Policy applies only to information we collect from you as a User of www.penisal.com.

Other websites that may be accessed through links from www.penisal.com have their own privacy policies and data processing practices.

Because the Portal Owner and www.penisal.com are not responsible for the content, practices, or terms of third-party websites, we recommend that you carefully review the privacy policy of any third-party website before using it.